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207 lines
8.3 KiB
Plaintext
207 lines
8.3 KiB
Plaintext
This file is designed to help you solve the problems most common to
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beginning Executor users. Use the search feature of your favorite
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editor to jump directly to the sections which interest you.
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I. Executor won't install
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II. Executor won't start
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III. Registration problems
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IV. Problems reading your Mac floppies or CDs
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V. Problems using mouse or keyboard
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VI. Your Macintosh program won't install
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VII. Your Macintosh program won't run
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This file assumes that you know how to use Unix-style command line
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switches. If you don't, see the "Command Line Switches" section of
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the minimanual for instructions.
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If your problem is not addressed here, consult the FAQ (Frequently Asked
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Questions) file. If it does not contain a solution, call +1 505 766 9115
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or write to support@ardi.com with details of the problem.
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---------------------------------------------------------------------
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COMMON PROBLEMS AND SOLUTIONS
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---------------------------------------------------------------------
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I. Executor won't install
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A. Is there enough disk space free? Executor needs 10 MB of hard
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drive space for installation.
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B. If the installation seemed to proceed OK but you don't see an
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icon, this is normal. See os_tips.txt or w3x_tips.txt for
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instructions on how to create an icon for OS/2 or Windows 3.x.
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---------------------------------------------------------------------
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II. Executor won't start
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A. If you are using OS/2, Windows 3.x, or Windows 95, check out the
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os2_tips.txt, w3x_tips.txt, or w95_tips.txt files for
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configuration advice.
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B. Executor/DOS users -- do you have a DOS mouse driver loaded and
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enabled? Since Executor/DOS is a DOS-native program, it needs a
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DOS mouse driver.
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C. Are you running under Windows NT? If so, you need to start from
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a FULL-SCREEN DOS prompt rather than a windowed prompt. You may
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also need to use the "-vga" switch. Executor has trouble with
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SuperVGA video modes on some NT machines.
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D. When all else fails, try starting in so-called desperation mode,
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with the following command line:
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executor -desperate
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This combines the effects of a variety of troubleshooting
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switches, to disable (among other things) Executor's usual
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probing of hardware. It runs Executor in a minimalist mode. If
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this succeeds, then you can begin eliminating switches one by
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one until you find the problem area.
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---------------------------------------------------------------------
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III. Registration problems
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A. If the "OK" button doesn't work, it's almost always caused by a
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typo in the serial number or key. Check your typing, and use
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all lower-case letters. If you used previous versions of
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Executor, note that you must use the new key which came with
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Executor 2 and not your old key.
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B. Linux and NEXTSTEP users, are you still running as user root?
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You must be superuser (root) to register.
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C. If Executor tells you that it's registering, but then asks you
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to register again when you start it again, it may mean that you
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have somehow installed two different copies of Executor in two
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different locations. Make sure you have only one copy on your
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hard drive.
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D. Are you trying to run Executor from the CD? The expanded
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version of Executor is there in case you want to replace
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specific files from it -- YOU CAN NOT RUN Executor DIRECTLY FROM
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THE CD. You must install Executor on your hard drive in order
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to run it.
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---------------------------------------------------------------------
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IV. Problems reading your Mac floppies or CDs
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A. Are your floppies high-density (1.44 MB) floppies? PCs cannot
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read Macintosh 400K or 800K floppies. In fact, PCs cannot read
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high-density floppies if they've been formatted in 800k format,
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so even if your floppy says "HD" on it, if it was created on an
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old Mac (like an SE), it may be in 800K format. We apologize for
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the inconvenience this creates, but it's a physical problem that
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would take special hardware to resolve.
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B. Did you select Check for Disk from the File menu and scroll
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along the hotband to view all the Volumes icons?
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C. If you were using another disk earlier, did you eject it via the
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File menu before removing it physically? Macintoshes do all
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their floppy ejection via hardware that's controlled by
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software. That means that Macintosh programs always know when a
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floppy has been ejected. As such, Executor requires you to
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explicitly tell it before you remove a floppy from the drive.
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If you just pop a floppy out and put a new one in, Executor will
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get confused and quite possibly crash, or even worse, corrupt
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data on the floppy.
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D. Is your CD a hybrid, with both DOS and Macintosh sections?
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There are different ways that hybrids can be made. Some hybrids
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won't work with Executor.
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E. If you are running under Windows '95, and Executor is having
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trouble reading your Mac CDs, you will have to tell Windows '95 to
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run MSCDEX (which is what Executor uses to see CDs). Simply remove
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the
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rem - By Windows 95 Setup
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portion from fthe mscdex line in your C:\AUTOEXEC.BAT file. You
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will also need to edit your C:\CONFIG.SYS file and make sure the
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CD-ROM driver is also not commented out. See w95_tips.txt for
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details.
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CD-ROM problems are so common, that the file "CDINFO.TXT" should be
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installed in your Executor directory, and it contains even more
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information about MSCDEX.
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---------------------------------------------------------------------
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V. Problems using mouse or keyboard
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A. If you are using a non-United States keyboard, type
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executor -keyboards
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(plural) to get a list of keyboard maps Executor can support.
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Start with the line
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executor -keyboard keyboard_map_name
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(with "keyboard" singular) to invoke that keyboard map.
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If this does not work properly, you may need to set your system
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software to American keyboard mode and then try the "-keyboard"
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switch again.
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B. Does your right alt key work as a second command key instead of
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as an option key? Linux users, check your .Xdefaults file to
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make sure that the right_alt line is not commented out. It is
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commented out by default in many distributions.
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C. Are you running on a laptop with only one alt key? There is yet
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no easy way to change another key to function as an option key.
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You will have to use the pull-down menus to access these
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functions.
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---------------------------------------------------------------------
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VI. Your Macintosh program won't install
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A. Does the installer fail to work? The older version of Apple's
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Apple Installer will not run under Executor. See the
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install.txt file for instructions on installing these programs.
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B. Does the program complain that there is not enough disk space to
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install? Make a new Macintosh volume with the makehfv program
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(see "Making HFV Files" in the minimanual), and install the
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program there.
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---------------------------------------------------------------------
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VII. Your Macintosh program won't run
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A. Are you installing a program? The older version of Apple's
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Apple Installer will not run under Executor. See the
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install.txt file for instructions on installing these programs.
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A. Does the program need System 7.5 or QuickTime? Is it an INIT or
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CDEV? Does it require a modem or a network? Executor does not
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currently support those Macintosh features, and so such programs
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won't run.
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B. Does it need System 7? Use the "-system" command line switch to
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start Executor in System 7 mode. Then save your preferences in
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the Preferences Panel (see "Command Line Switches" and "The
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Preferences Panel" in the minimanual).
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C. Try allocating more memory with the "-memory" switch.
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Insufficient memory can cause a variety of strange errors.
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D. Try setting Executor to "Pretend" sound (see "The Preferences
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Panel" in the minimanual), or turning Executor's and the
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program's sound completely off. Sound support is new, and some
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programs will work better without it.
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---------------------------------------------------------------------
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