84 lines
2.8 KiB
HTML
84 lines
2.8 KiB
HTML
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<h2>GNO Bug Reports</h2>
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<p>
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If you wish to report a defect or suggest an enhancement, please
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use the
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<a href="https://bugzilla.gno.org">GNO Bugzilla</a>.
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</p>
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<p>
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Before you file a bug report, please ensure that it is actually
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a defect in GNO. The bug tracker is <em>NOT</em> a general support
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mechanism, such as if you're having problems trying to figure out
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how to do a particular task.
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</p>
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<p>
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Second, having concluded that what you have is actually a bug (or
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enhancement request), please
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<a href="https://bugzilla.gno.org">search bugzilla</a>
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to ensure that it has not already been reported (or suggested).
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Note that <em>there is more than one product supported by
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<b>bugzilla.gno.org</b></em>. Ensure that you are filing
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bugs under GNO itself and not one of the other products hosted
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by the GNO Consortium.
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</p>
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<p>
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Be aware that the GNO Bugzilla uses self signed certificates.
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If you're getting warnings from your browser about the certificates,
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<a href="http://lists.gno.org/self-signed.html">help is available</a>
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(just note that the site name is for <b>https://bugzilla.gno.org</b>
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as opposed to <b>https://lists.gno.org</b>).
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</p>
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<h3>Writing an Effective Bug Report</h3>
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<p>
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For an excellent article on submitting bug or defect reports in
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general (that is, for any software product), please see Simon
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Tatham's
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<a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">
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How to Report Bugs Effectively</a>.
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</p>
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<p>
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For GNO in particular, please ensure that for bug reports you're
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reporting at least the following information:
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<ul>
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<li>A summary of the problem.</li>
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<li>A detailed description of the problem.</li>
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<li>Instructions on how to produce the problem.</li>
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<li>With which distribution did you observe the problem? If it is a released
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version, report the GNO version (eg: v2.0.6). If it is with something
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that is based on current code you built from the source repository,
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report the version as "current"</li>
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<li>Which component is affected? The actual list is configured in
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bugzilla, however it will be something like the following:
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<ul>
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<li>Documentation
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<li>Utilities
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<li>The GNO Shell
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<li>The Kernel
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<li>Libraries and Header Files
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</ul>
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</li>
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<li>If you are reporting a problem with a utility or library routine,
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include the name of the utility (or routine). If it's available,
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also quote the version. This is often given as an rVersion
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resource on programs and libraries.</li>
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<li>If your problem is with a library routine, give a <em>short</em>
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program which exhibits the problem.</li>
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<li>You can attach supporting documents, source files, etc as attachments
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in bugzilla.</li>
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</ul>
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</p>
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